#crm
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Tag · #crm
Rethinking Enterprise Software: The Business World Model
Lightfield is replacing rigid CRM schemas with an AI-native 'business world model' that uses unstructured activity logs to reason about customer relationships, enabling automation that traditional databases cannot support.
a16z (Andreessen Horowitz)Explainable AI Frameworks for Telecom Churn Prediction
This paper proposes a framework for integrating Explainable AI (XAI) into CRM systems to improve the transparency and actionability of customer churn predictions in telecommunications.
arXiv cs.AI
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